Əsas səhifə IT Help Desk Specialist-PASHA Construction

    IT Help Desk Specialist-PASHA Construction

    134
    Paylaş

    Posted 3 years ago

    IT Help Desk Specialist

    Key accountabilities:

    • Acting as the first line of service to customers, logging tickets via phone calls, emails and tickets from a monitoring system
    • Resolving 1st line incidents answering and resolving customer queries to a high standard
    • Responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner
    • Installing and Configuring network hardware like network switches and wireless access points
    • Upgrading and repairing computer networks
    • Troubleshooting network issues
    • Escalate trouble incidents and work requests in line with departmental SLAs and procedures
    • Ensuring tickets are logged correctly whilst performing proactive and preventative maintenance

    Required skills/experience:

    • Bachelor degree in Computer Engineering
    • Minimum 5 years of work experience in similar position
    • Microsoft Windows Active Directory, MS Exchange 2013 ECP, basic CISCO IPT Support
    • Recommended certification required: Cisco CCNA
    • Good customer service experience and skills
    • 1St line support and remote troubleshooting experience
    • Windows Server 2008/2012/2016 administration and configuration
    • Active Directory administration 
    • Remote support of users in a virtual environment
    • Management of Cisco and HP network switches

    Deadline for applications – April 20, 2019.
    E-mail – [email protected]
    Only shortlisted candidates will be invited to further steps of the recruitment process.

    Job Features

    Job Categoryİnformasiya Texnalogiyaları

    Apply Online