ATL Tech is a local company specialized in Information and Communication Technologies with more than 10 years’ experience in software and mobile application development. By having partnership with global companies, ATL Tech offers a broad range of products and services, including IT consulting, systems integration, security, software services and solutions.
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email;
Perform remote troubleshooting through diagnostic techniques and pertinent questions;
Determine the best solution based on the issue and details provided by customers;
Walk the customer through the problem-solving process;
Direct unresolved issues to the next level of support personnel;
Provide accurate information on IT products or services;
Record events and problems and their resolution in logs;
Follow-up and update customer status and information;
Pass on any feedback or suggestions by customers to the appropriate internal team;
Identify and suggest possible improvements on procedures;
Proven experience as a help desk technician or other customer support role;
Tech savvy with working knowledge of office automation products, databases and remote control;
Good understanding of computer systems, mobile devices and other tech products;
Ability to diagnose and resolve basic technical issues;
Excellent communication skills;
Customer-oriented and cool-tempered;
BSc/BA in IT, Computer Science or relevant field.
Pay and Benefits;
Competitive salary based on skills and experience
Stable, reliable, innovative & friendly work environment
Flat hierarchy, open door policy, startup mindset, no dress code and many interesting events
Interested candidates are requested to send their resumes “IT HELPDESK” in the subject line, alongside with their salary expectation and earliest possible start day to the [email protected] . Salary will be determined with the successful candidates. Only shortlisted candidates will be contacted.
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